Thank you for shopping with FlamingoClothingShop.com. We are committed to ensuring that your shopping experience is pleasant and we offer a convenient return and refund policy if you are not satisfied with your purchase. Please read the refund terms below carefully:
Return Conditions
Items must be returned within 30 days of receipt. Items must be returned in new, unused condition with original packaging, tags and all accessories. Any used, damaged or incomplete items will not be accepted for return. Certain discounted items, lingerie or personalized items are not returnable. Return Process
Please contact our customer service team via email at demareajohnson@flamingoclothingshop.com within 30 days with your order number and reason for return. Once the return request is approved, you will receive a detailed return address and return instructions. Return shipping costs are borne by the customer. Refund Process
We process refunds within 7 business days after receiving and inspecting the returned items. Refunds will be refunded to your account according to the original payment method, and the specific arrival time may depend on the processing speed of the bank or payment platform. Shipping costs and any non-refundable fees (such as expedited delivery) will not be included in the refund. Exchange Policy
If you wish to exchange an item, please return the original item according to the return process and then place a new order for the desired item. We do not provide direct exchanges. Wrong or Damaged Items
If you received a defective or wrong item, please contact our customer service within 7 days of receiving the item and provide relevant photos. We will arrange a free return for you and refund or replace the item in full. If you have any refund-related questions, please feel free to contact us at demareajohnson@flamingoclothingshop.com. We will respond and provide you with a solution within 1-2 business days.
