Welcome to FlamingoClothingShop.com! We want to provide you with the best shopping experience. Below are some frequently asked questions and their terms. If you have any other questions, please feel free to contact our customer service team.
Order Questions
How do I know if my order was successful? Once you successfully place an order, you will receive a confirmation email with the order details. If you do not receive it, please check your spam or contact us.
Can I modify or cancel my order? Once an order is confirmed, it cannot be modified. If you need to cancel an order, please contact customer service within 24 hours of placing the order. Orders that have been shipped cannot be cancelled.
Payment Questions
What payment methods can be used? We support credit cards, debit cards, and third-party payment platforms (such as PayPal). Secure encryption technology is used when making payments to ensure your payment security.
What if the payment fails? If the payment fails, please check that the card information is correct or try another payment method. If the problem persists, please contact your bank or our customer service team.
Shipping Questions
How long does it take to ship? Standard shipping usually takes 5-10 business days, depending on the destination. Expedited service can be selected during checkout. All orders can be tracked using the logistics tracking system.
Do you support international delivery?
Yes, we offer global delivery services. Shipping costs and estimated arrival times will be calculated and displayed at checkout.
Return and refund issues
How do I apply for a return? If you are not satisfied with the product, you can apply for a return within 30 days after receiving the product. Please ensure that the product is unused, intact and comes with the original packaging. Contact customer service for the return process.
When will the refund be credited? Once the returned product is received and inspected, the refund will be returned to your original payment account within 7 working days. The specific arrival time depends on the bank’s processing speed.
Product issues
How do I choose the right size? Each product page is attached with a detailed size chart. We recommend that you refer to the size chart to choose the right size, or contact us for advice.
What if the product has quality problems? If the product you received is defective or has quality problems, please contact customer service immediately and provide photos of the problem and order number. We will arrange a replacement or refund.
If you require further assistance, please contact us at demareajohnson@flamingoclothingshop.com.
